WARRANTY & RETURN POLICYProducts affected by defects covered by our warranty will require proof of correct installation by reasonable means; photos and video evidence may be required for replacement or repair. Rayhil may request analysis and/or inspection of suspected defects to be conducted prior to granting a replacement or repair.
Should your products be affected by defects covered under this warranty, Rayhil has
the right to determine whether to repair and/or replace your products with the same or an
equivalent product due to discontinuations and/or product developments.
Light output depreciation for LED products correspond to those specified in product
specification sheets. This is considered to be normal and is not covered by this warranty. Please
refer to the appropriate product specification sheet for this information.
Your warranty only covers the products supplied by Rayhil; we do not
assume liability for labor costs, installation costs, or other losses. Your warranty
rights are waived if the product has not been installed properly. Rayhil
will not replace or repair products that are defected due to improper or incorrect
Once you receive your package you have 7 days to claim any breakage. Please inspect all
packages within this time to receive a replacement free of charge.
If you would like to return any products, please request an RMA (Returned Merchandise Authorization)
at firstname.lastname@example.org. All products must be returned in a salable condition within 30 days
of RMA approval for a credit to be issued. Your RMA must identify the reason for the return and
specifications of any items returned as defective. Returned products are subject to a 20%
restocking fee. Discontinued products cannot be returned
To retain your warranty, all products are subject to the following:
- Any installation, assembly work, and/or maintenance of Rayhil fixtures must
be performed by a specialized professional in compliance with the instructions provided
with the product and online Rayhil resources.
- Voltage limit values may not exceed the products specifications.